Privacy policy
Welcome to the official website of Ruiodr (hereinafter referred to as "this Website"). We convey a quality lifestyle concept through green and eco-friendly kitchenware, focusing on high-quality kitchen products, including kitchen tools, baking tools and tableware, and providing users with practical and design-savvy kitchen solutions.
Adhering to strict quality control and environmental concepts, we select green degradable and food-grade eco-friendly materials, continuously innovate designs and craftsmanship, and strive to be the trusted preferred partner for green kitchenware. To protect your legitimate rights and interests and regulate our information processing behaviors, we formulate this Privacy Policy to inform you about the collection, use, protection and other related matters of your personal information.
Please read and understand this Policy carefully before using the services of this Website. Your access, browsing or use of this Website indicates that you agree to us processing your personal information in accordance with this Policy.
1. Scope and Purpose of Information Collection
1.1 Information you actively provide: When you register an account, place an order, subscribe to news, participate in activities or contact customer service, we may collect your name, email address, mobile phone number, shipping address, payment details, message content and other information, which is used to process orders, deliver products, provide after-sales service, and send brand updates and activity notifications.
1.2 Automatically collected information: When you visit this Website, we automatically collect your device model, browser type, IP address, access time, browsed pages, stay duration, shopping cart operation records and other data through technologies such as Cookies and web beacons, to optimize website experience, analyze user behavior, ensure access security, and provide you with more accurate product recommendations.
2. Information Use Rules
2.1 We strictly use your personal information in accordance with the agreements of this Policy, only for achieving service purposes, including order processing, logistics and distribution, after-sales support, website optimization, personalized recommendations, activity notifications, etc., and will never use it for other purposes unrelated to the services.
2.2 Without your explicit consent, we will not use personal information for purposes not specified in this Policy. If the purpose needs to be changed, we will inform you in advance through website announcements, pop-ups, etc., and adjust it only after obtaining your consent.
3. Information Sharing and Disclosure
3.1 We commit not to sell, rent or share your personal information to any irrelevant third parties, and only disclose it in a limited way in the following necessary scenarios:
3.1.1 To fulfill orders: Provide necessary information (such as shipping address, order amount) to third parties such as logistics service providers and payment institutions for product delivery and payment settlement. We will sign confidentiality agreements with third parties to restrict the scope of their information use.
3.1.2 Legal requirements: Disclose necessary personal information in accordance with the instructions of laws, administrative regulations, judicial organs or regulatory authorities.
3.1.3 To protect rights and interests: Disclose information within a reasonable and necessary scope to protect your legitimate rights and interests, those of other users or ours (such as dealing with fraud and dispute resolution).
4. Information Protection and Security Measures
4.1 We abide by data security responsibilities, and adopt technical and administrative measures such as encrypted storage, access permission control, security auditing, and firewall protection to prevent your personal information from unauthorized access, disclosure, modification, damage or destruction.
4.2 Regularly maintain and upgrade the data security system, strengthen employee information security training, clarify data processing permissions, and establish an emergency response mechanism to ensure the whole-process security of information storage and transmission.
4.3 Please note that Internet transmission is not absolutely safe. When you submit information through this Website, you shall bear the corresponding transmission risks yourself.
5. Use of Cookies and Related Technologies
5.1 This Website uses Cookies to optimize browsing experience, including remembering your login status, shopping cart content, preference settings, etc., to avoid repeated operations.
5.2 You can disable Cookies in your browser settings, but if disabled, some functions (such as automatic login and personalized recommendations) may not work properly, without affecting the realization of basic shopping functions.
6. Your Information Rights
6.1 You have the right to access, inquire about, correct and supplement your personal information, as well as apply for information deletion, account cancellation and withdrawal of consent for information use.
6.2 You can exercise the above rights through the website customer service channel, contact form, official email, etc. We will respond to and process your request within 15 working days, unless otherwise specified by laws and regulations.
7. Third-Party Links and Services
This Website may contain links to third-party websites or services (such as social media and payment platforms). The privacy policies of such third parties are independent of ours, and we are not responsible for their information processing behaviors. We recommend that you carefully read their privacy policies when visiting third-party platforms.
8. Children's Privacy Protection
The products and services of this Website are not intended for minors under 16 years old. If we inadvertently collect minor information, we will delete it immediately to comply with relevant laws and regulations on children's privacy protection. If necessary, you can contact us for assistance.
9. Policy Update and Effectiveness
9.1 We may update this Privacy Policy from time to time in accordance with changes in laws and regulations, business development needs or technological upgrades. The updated content will be published on this page with the update date marked.
9.2 The new policy shall take effect on the date of publication. If you continue to use the services of this Website, it indicates that you accept the updated Privacy Policy; if you disagree, you may stop using the services of this Website.
10. Contact Us
If you have any questions, complaints or suggestions about personal information protection and this Privacy Policy, you can contact us through the following ways:
Official Email: [[email protected]]